Your Order, Guaranteed.
At Herb Dispo, we take great pride in our products and how we ship them. However, we understand that once a package leaves our facility, it is subject to the unpredictable nature of transit. To ensure your experience is 100% stress-free, we have partnered with Route.
🛡️ What is Route?
Route is a premium package protection and tracking solution. When you add Route at checkout, your order is instantly insured against being lost, stolen, or damaged during shipping.
💎 Why We Recommend It
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Total Coverage: If your package is marked as delivered but is nowhere to be found, Route covers it.
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Damage Protection: If your flower or edibles arrive compromised due to shipping mishandling, Route covers it.
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Instant Resolution: Most claims are resolved in minutes, resulting in a full refund or a replacement order being sent out immediately.
📲 How It Works
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Opt-In
Ensure the Route toggle is turned "ON" in your cart or at checkout. It only costs a small fraction of your order total. -
Track
Download the Route App or check your email for real-time tracking updates from the moment your label is created. -
File a Claim
In the rare event of an issue, click the link in your Route email, go to https://claims.route.com, or use the app to file a claim. No paperwork, no headache.
❓ Frequently Asked Questions
Is Route required?
No, Route is optional, but it is highly recommended. Please note that Herb Dispo is not responsible for lost or stolen packages if Route Protection was not purchased.
How much does it cost? The cost is calculated based on your order subtotal and is typically around 1-2% of the total order value.
How long do I have to file a claim?
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Damaged: Within 15 days of delivery.
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Lost: After 7 days and within 30 days from the last tracking update.
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Stolen: After 5 days and within 15 days of the "Delivered" date.
